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But most of us must admit that the quality levels we have achieved fell short of what we needed. In those cases, we must change how we invest in quality. Indeed to hope for better results while doing the same tired old things is folly! Different results require different actions. Deciding what those differences should be requires some investigation and thought. In fact, there are three different strategies we can take. We can: 1) Add more defect detection and removal activities to clean up the product before it is released. 2) Improve the effectiveness of the defect detection and removal activities that we already do. 3) Improve our engineering processes so we produce better quality to start with. Or, maybe we should do some combination of these things! In this discussion, we will look at how to decide where our quality dollars should be invested in order to achieve the quality we need, while making an investment we can afford. Speaker Bio: Alan S. Koch, PMP is a consultant, trainer, speaker and writer on effective Project Management and Quality Assurance methods. He is a certified Project Management Professional and President of ASK Process, Inc., a training and consulting company that helps companies to improve the return on their software investment by focusing on the quality of both their software products and the processes they use to development them. Mr. Koch's 29 years in software development include:
Mr. Koch was with the Software Engineering Institute (SEI) at Carnegie Mellon University (CMU) for 13 years where he became familiar with the Capability Maturity Model (CMM), earned the authorization to teach the Personal Software Process (PSP) and worked with Watts Humphrey in pilot testing the Team Software Process (TSP).
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Alan S. Koch - PMP