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Accept and Accomplish Your Mission with CA's Enterprise Change Management |
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  Ross E. Markley, Melissa Borza
Date: May 24 - 12:00 PM Track: Tools and Technology
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Session Abstract: “Accept and Accomplish Your Mission with CA’s Enterprise Change Management” -- Attend this valuable on-demand Webcast and get a user experience of how CA Enterprise Change Management Solutions enable IT to rapidly introduce change for the benefit of the business, without compromising ongoing service quality.
Your IT department is under increasing pressure to support the strategic objectives of the business by introducing new functionality to business applications and services. At the same time, IT has to deliver high quality services from the numerous technical complexities it maintains. Add to this cost pressures, shrinking IT budgets, and new compliance mandates and it’s no surprise that managing change represents one of the most challenging issues in IT today. Like yours, many organizations continue to employ manual, uncontrolled change activities. No surprise therefore that as many as 80% of help desk incidents and problems opened are due to the introduction of change.
Speaker Bios: Melissa Borza is the Director of Product Management for CA Enterprise Change Management solutions within the Business Service Optimization (BSO) business unit. These solutions include such industry-leading products as Endevor Change Manager, Harvest Change Manager, and Service Desk. With more than 15 years of experience in IT, Melissa has written articles on change management, software development and life cycle management trends and solutions. Melissa has also delivered seminars and presentations throughout the world. Currently, Melissa is responsible for combining her strategic business expertise with her knowledge of technology to promote enterprise change management and to demonstrate its importance to the success of business initiatives.
Prior to CA, Melissa worked a journalist and an adjunct instructor at a community college. Melissa earned a Bachelor of Arts degree in English and Psychology from Cornell University, and she went on to Syracuse University for her Master of Arts in Communications.
Ross E. Markley has over 35 years of technical experience in a wide range of IT positions. He has served as a Data Center Manager for over 10 years and as an SVP, MIS Director for a major financial institution in the Washington, D.C. area. Mr. Markley has received numerous awards for Excellence and Quality Service. He is currently the founder and chairman of an international user group, Life Cycle Management User Group or “LCMUG”, whose focus is on CA’s ECM portfolio of software and its integration with Clarity, Service Desk and other related CA solutions. The driving factors that lead to formation of LCMUG were, and continue to be, the challenges our member companies face in complying with government regulations such as the Sarbanes-Oxley Act of 2002 and in gaining competitive advantage by exploiting the integration opportunities being provided by CA. |
